Thank you for your interest in the Customer Service Representative position!

Please complete the form below and send a copy of your resume to recruiting@tenpointexpedite.com

Location:

Lansing, MI

Job Title:

Customer Service Representative

Job Category:

Logistics/Shipping/Customer Service.

Job Description and Requirements: 

This is an extremely fast paced customer service position in the expedite transportation industry.  We perform emergency freight services for customers in different industries across the US, Canada, and Mexico.  Position is responsible for coordinating with shippers, carriers, and drivers to make sure that customers shipments are picked up and delivered on time.

Responsibilities Include:

• Build and maintain relationships with existing and new customers.​
  
• Coordinate loads between shippers, brokers, customers, carriers, and drivers.
  
• Monitor running shipments for any potential problems or delays.
  
• Schedule drivers to pick up or deliver loads to customers or vendors. 
  
• Be aware of weather conditions around the country and other situations that could cause service delays.

Education:

A high school diploma or GED is required. Possessing a degree in transportation or logistics is also helpful.

Experience and Skills:

2-3 years experience in a customer service position.

Position Requires:

Strong Work Ethic

Ability to learn quickly

High Energy

Excellent Typing and Computer Skills

Strong Verbal and Written Communication Skills

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